Creality Cloud - All-in-One 3D Printing Platform

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Eligible Products

* CR Care+ can be bought within or outside the printer's original warranty period.

Scenarios

Operation Failures

Upgrade Failures

Accidental Damage

External Event

How it works

Damage Occured

Submit a Claim

Remote Diagnose

Service Event Used

Free Service

FAQs

Q1： What is CR Care+?

Q2： How do I purchase CR Care+?

Q3： If I have purchased CR Care+, do I still need to pay for a repair?

Q4： If my printer is within the Factory Guarantee, will repairs be counted toward my CR Care+ coverage?

Q5： How long after purchase does CR Care+ becom valid?

Q6： Is CR Care+ available to purchase from all countries and regions?

Q7： What is the difference between CR Care+ and Creality warranty?

Q8： How long is CR Care+ valid for?

Q9： How many repairs does CR Care+ contain?

Q10： Can I renew my CR Care+ when it expired?

Q11： Is the CR Care+ bound to the original aircraft owner who purchased the plan?

Q12： I have transferred my printer to someone else. Can I also transfer CR Care+?

Q13： I have lost my electronic service agreement so I do not know the Agreement. How do I get CR Care+ service?

Q14： Does CR Care+ support international coverage?

Q15： The product I purchased was replaced. Will CR Care+ I purchased become invalid? Or will plan be re-calculated?

Q16： Can I return or transfer my CR Care+?

Q17： What is not covered by CR Care+?

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Terms

Thanks you for your choose.

To provide you better experience and worry-free use, we are pleased to offer the CR Care+, a service plan that provides you with peace of mind, covering damage during normal use.

I. Coverage

II. Exclusions

III. Coverage Amount

IV. Period of Validity

V. Servcie Flow

VI. Termination

VII. Return and Transfer of CR Care+

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