Help Center
FAQ
- Replace the CR-Touch and the height module. No error is reported on the screen, and the machine is still faulty.
- The K series/Ender series/CR Series printers: X/Y axis movement runs lag while printing.
- The K Series /Ender Series /CR series printers have abnormal sounds while printing..
- What can I do if there is a problem of layer misalignment or the printer has exception during printing? (Suitable for gantry type Printers)
- First layer non-stick leads to poor printing effect, how to solve?
- Other filaments can be printed well by Ender-3 v3 Plus, except for ABS filament. Why does it not stick only when printing ABS?
- The printing curve model appears to have an uneven surface, while other shape models do not appear this problem.
- Does Ender-3 v3 SE support online printing?
- Creality Cloud: The Leading All-in-One 3D Printing Platform
Account Management
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3D Model & Community
3D Model Uploads
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Model Collection
Designer Supports
Others
- How to Use MakeNow
- FAQs about CubeMe
- 3D Printing Contest Q&A
- Unlocking Creality Cloud 3D Model Library | Creality Cloud Exploration Guide
- What is Creality Cloud? | Creality Cloud Exploration Guide
- How to turn off the push notifications?
- If I win a ranking in the design contest, how long will it take for me to receive my prize?
- Why was my model uploaded successfully but not displayed to the public?
- Where can I find the downloaded model files on Android phones?
3D Printer & Terminal Device
Flagship Series
- Flagship Serise(K1/ K1 Max) Error Code Trouble Shooting
- Error Code Summary for K2 Plus Multi-color Printer
- K1 Nozzle is dragging the bed?
- K1 is Stuck at starting screen?
- K1 update fail?
- K1 version 1.2.9.3 cannot update to the newest version?
- K1 Shows the device offline after connecting to the Creality cloud?
- Incomplete Infill of 3D Print for K1 Printer?
- K1 showing 0 on both temperatures (Nozzle and Hotbed)?
Creality Box
Feedback & Logs Upload
Firmware Update
Device Connection
Camera Connection
Cloud Slicing
Slice Parameter
Cloud Slices
Slice Upload
Creality Print
Printing Issues
Print File Related
- Cloud Printing Guide with Creality Cloud
- How to Upload Print Files (G-code) and Quickly Print Models Using Others' Print Files - Web Version
- How to Distinguish Between Print Files and Print Settings?
- How to Upload Print Files and Quickly Print Models Using Others' Print Files- App Version
- Tutorial: One-Click Printing with Creality Cloud for K2 Plus
FDM Print Issues
- Troubleshooting Stringing or Dripping in 3D Printed Models
- What to do if the printer's temperature fluctuates greatly during the printing process?
- How to Deal with Maximum/Minimum Temperature Alarms in a 3D Printer?
- How to Handle Layer Shifting in 3D Printing Due to Machine Issues?
- Reasons and Solutions for the Inability of Filaments to Adhere to the Bed during Printing
- How to solve the problem of a non-rotating or noisy fan during the printing process?
- How to deal with motor shaking during the 3D printing process?
Resin Print Issues
Multiple Printer Controls
Webcam Issues
3D Print Materials
.3MF files
Purchase Service
Credits & Cuvacoins
Pemium Plan & Pricing