I need help from support. My K2 arrived and it will not print multi color. I have sent several emails with no response. Please help, my printer is still not working. Now getting Error CM2784. I cannot print any multicolor prints. And a single color print failed today, with error code CY2586. I am extremely frustrated and disappointed in this new printer. I have 6 other Creality printers, 3 K1C and 3 K1 MAX . Please help me get this issue resolved.