I received a Ender-3 Max Neo for Christmas as my first foray into 3D printing. Following the Creality setup instructions, the printer is now set up, and everything seems to operate properly with 2 exceptions. When I tried my first print (the rabbit that came with the printer software), I was the proud owner of a blob of strings. Re-ran the bed leveling and all the rest of the setup steps, and ran the print again. Got a blob of strings. Re-checked everything, and found 2 items that seemed to be out of the ordinary: first, the Z-axis wheels seem extremely tight (can’t be turned by hand, and require a lot of force to try to turn the adjustment nuts), and second, when the bed is manually set all the way up (the manual adjustment wheels under the bed are set to where they just won’t spin freely), I still can’t lower the hot end to the bed. When setting the Z-axis offset adjustment to its max (-5mm, I believe), the nozzle is still nearly 1cm above the bed. Needless to say, it doesn’t projectile-print too well. So, what am I doing wrong adjusting the pressure of the Z-axis eccentric nuts, and why can’t I get the nozzle down to the printer bed? I’ve been messing with this for about a week, and I don’t teem any closer to solving the problems. I’ve tried every leveling technique I could find on Creality Cloud and YouTube, and every pressure adjustment video I could find on the eccentric nuts. No joy. I’d love to start printing some of the neat stuff I’ve found designs for, but until these are straightened out all I can print are some great little tiny birds’ nests…