How to Upload Logs

How to Upload Logs in Creality Cloud App

Step 1

Open the Creality Cloud app, and navigate to Me > Settings> Upload Logs.

Step 2

Open the log uploading page, describe your problem and upload photos to help us find the solution. Please leave your contact information so our tech team can contact you if necessary.

How to Upload Logs when using Creality Box in the Creality Cloud app

Note: This way of sending feedback is applicable to the printers with built-in Wi-Fi and CrealityPi on Raspberry Pi

Step 1

Open the Creality Cloud app, and navigate to Device > Settings> Send Feedback.

Step 2

Open the Send Feedback page, describe your problem and upload photos to help us find the solution. Please leave your contact information so our tech team can contact you if necessary.