Creality Cloud - A diverse, convenient, interesting all-in-one 3D printing platform
Creality Cloud App
Privacy Policy

(For users with habitual residence in the European Economic Area (EEA), United Kingdom, or Switzerland)

Welcome to Creality Cloud (the "Platform"). Our commitment to protecting and respecting your privacy is paramount. This policy outlines how we collect, use, and protect your personal data, in line with the General Data Protection Regulation (GDPR). Creality Cloud references CREALITY 3D (HK) TECHNOLOGY LIMITED, the data controller, incorporated in Hong Kong.


What personal data do we collect?

We collect your personal data when you create an account or use the Platform, including but not limited to your location, email address, and phone number.

Where is your data stored?

Your personal data is stored and processed on cloud services provided by Alibaba Cloud, taking appropriate measures to ensure data security.

How do we use your data?

We use your personal data to offer and enhance the Platform. For instance, your email address or phone number is utilized for account setup, and your location to facilitate device connectivity with our services. Upon your consent, we'll also use your email to send newsletters and your location to refine our services according to region-specific regulations.

Who do we share your data with?

We collaborate with third-party service providers, including cloud storage and analytics providers, to manage and improve our Platform. Disclosure of your personal data to law enforcement or public authorities occurs only when legally mandated or to ensure the safety and security as crucial.

Your Rights

Under GDPR, you possess numerous rights:

I. Right to access: You can request a copy of the personal data we hold about you.

II. Right to rectification: You can request correction of your personal data if it's inaccurate.

III. Right to erasure: You can request the deletion of your personal data.

IV. Right to restrict processing: You can request restriction of how we process your personal data.

V. Right to data portability: You can request a copy of your personal data in a machine-readable format.

VI. Right to object: You can object to the processing of your personal data under certain circumstances, including for marketing purposes.

To exercise these rights, contact us at Your requests will be addressed in accordance with applicable laws.

Retention of your data

We retain your personal data only as long as necessary for the purposes it was collected for, including as required by law or for resolving disputes. Discontinued need for your data will lead to its deletion or anonymization.

Changes to this Privacy Policy

Significant changes to this Privacy Policy will be communicated through our Platform or other means, ensuring you are informed of your data processing practices and how you can exercise your rights under GDPR.

By using the Platform, you acknowledge you have read and understood this Privacy Policy and your rights related to your personal data under GDPR.

We use cookies

When you visit our website, if you give your consent, we will use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from.

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