Creality Cloud Printing Issue with the WiFi Box

I have a Sermoon D1 with the Creality Wifi Box. I sliced the model n uploaded to Creality Cloud, then used my phone to push the print to my printer for printing… what’s happening is quite frequently, the printer just stopped moving without anyone touching it… the app cannot pause or stop the print after the printer stops. I had to power off the printer n the Wifi box n wait for a very long time for the App to reset the printer status… and of coz, I ended up with a ruined print…

anyone experienced it n know a fix?