Recently, we have noticed that several malicious accounts are impersonating official Creality Cloud accounts on the platform. These accounts are posting fake announcements in an attempt to trick users into clicking phishing links or providing personal information.

To help protect our community, we want to provide a clear guide on how to identify genuine Creality Cloud official accounts and avoid potential scams.

1. Which Accounts Are Official Creality Cloud Accounts?

Currently, there are four official accounts on Creality Cloud.

These accounts are responsible for publishing:

Official announcements - Creality Cloud

creality cloud
Platform events and campaigns - CiCi

CiCi
Branding announcement and model creation update - Creality

After-sales support - Creality After-sales

All official Creality Cloud accounts share two key characteristics:

· Their username appears in green
· There is an official verification badge next to the username
Only accounts that have both of these features should be considered official.

official

If an account does not have a green username and the verification badge, it is not an official Creality Cloud account.

real and fake account

2. Official Accounts Will NOT Ask for Sensitive Information

Creality Cloud official accounts will never request sensitive information via messages or comments, including:

Bank account numbers

Payment information

Verification codes

Account passwords

Email passwords

Any form of financial transfer

If someone claiming to be an official representative asks for this information, please treat it as a potential scam.

3. Official Accounts Will NOT Send Suspicious Links or QR Codes

Scam accounts often attempt to lure users by:

Announcing fake giveaways

Sending “reward claim” links

Sharing unofficial QR codes

Asking users to scan codes or visit external pages

Please remember:

Do not click unknown links or scan suspicious QR codes.

4. Characteristics of Regular Accounts

Unlike official accounts, regular accounts usually have the following characteristics:

Their usernames appear in standard colors

No official verification badge

regular account

They may belong to regular users, designers, or community members

Regular accounts do not represent Creality Cloud and cannot publish official announcements on behalf of the platform.

If a regular account claims to be an official representative, please be cautious.

5. Common Scam Behaviors to Watch Out For

Recently, we have observed several common scam tactics, such as:

Fake accounts pretending to be official staff

Phishing links claiming to provide rewards

Requests to submit personal information

Requests for banking or payment details

QR codes claiming to unlock prizes

fake account

fake account

These scams typically aim to obtain your personal information or financial data.

A simple rule to remember:

Any request involving payment information or financial transfers should be treated with extreme caution.

6. What Should You Do If You Encounter Suspicious Accounts?

If you are unsure about an account or message, do not trust it immediately and avoid taking any action.

Instead, please report it through our official channels:

📧 Official Email

teamcloud@creality.com

cs@creality.com

📩 Submit a Support Ticket

You can also report suspicious activity through the Creality Cloud support system.

Our team will investigate and take action as quickly as possible.

7. Important Security Reminder

To keep your account and personal information safe, please remember:

Only trust accounts with green usernames and official verification badges

Do not click suspicious links

Do not scan unknown QR codes

Never share banking or payment information

Never transfer money to unknown accounts

If you encounter suspicious messages or accounts, please report them to us immediately. Creality Cloud is committed to building a safe and trustworthy creator community.

Thank you for helping us keep the platform secure for everyone.

How to Identify Official Creality Cloud Accounts